Art. 7. Prices and delivery costs
- The Customer will pay Oh International the price indicated on the order confirmation page. All the prices of the Products are indicated on the Site and are inclusive of VAT. In the event that a Product is discounted, the discount percentage, the original or ordinary price and the final price are indicated.
- Delivery costs throughout Italy amount to €5 vat included for orders of less than €70; for orders whose amount is equal to or greater than € 70, delivery is free. To find out the delivery costs abroad, you can contact us at shop@ohinternational.it .
- The amount of delivery costs, where due, is indicated on the order summary page shown to the Customer before sending the order.
Art. 8. Shipping with Express delivery
- Delivery will be made by GLS courier
- The Customer is required to check the correctness of his contact details (address, telephone number, email, etc.) entered on the Site: if these data are incorrect, the Shipping Company will not be able to contact him.
- If the Customer exercises the right of withdrawal, the sums paid as ancillary contributions for the services referred to in paragraph 1 of this article will not be returned by Oh International .
Art. 13. Shipping and delivery times
- Oh International will normally process the order within 24-72 hours (except weekends and holidays) from the day of receipt of the same. With the fulfillment of the order, Oh International entrusts the Products to the trusted courier or shipper to be sent to the address indicated by the Customer, summarized in the order confirmation. Deliveries are made by land transport approximately within the next 24/48 hours (excluding weekends and public holidays) to most of the Italian territory. For deliveries to Calabria, Sicily, Sardinia, Venice and smaller islands, an additional working day must be considered.
- In the event that a problem occurs with the courier during transport and the package does not arrive at its destination within the indicative term referred to in paragraph 1, the Customer can promptly report it to Oh International, who will try to resolve the matter within a reasonable period of time. Oh International invites the Customer not to contact it before the aforementioned indicative term has elapsed, since it would not have the necessary data to be able to profitably activate with the appointed courier.
- The terms of evasion and delivery referred to in paragraph 1 are only indicative and not guaranteed, by virtue of the many variables involved, with particular but not exclusive reference to the delivery phase by the courier. In compliance with current legislation, Oh International undertakes to deliver the products to the consumer within 30 days from the date of conclusion of the contract. No responsibility, for any reason, can be charged by the Customer to Oh Internationa if the products are not delivered according to the indicative deadline referred to in paragraph 1.
- Delivery times refer to the products present in the warehouse at the time of the purchase order. No responsibility can be attributed to Oh International for delays in the delivery of the goods due to unforeseeable circumstances or force majeure, as well as in the event of strikes, atmospheric events, special holidays, warehouse inventories, headquarters transfers, changes to information systems and other extraordinary events ; they are suitable to cause times longer than the indicative ones in order fulfillment, even in the order of several days.
- In any case, if the delivery times of the ordered Product should be delayed with respect to the delivery times indicated on the Site before the order is placed, Oh International undertakes to promptly notify the Customer via an e-mail message sent to the address indicated by the Customer. same.
Art. 14. Delivery of products
- All deliveries of the products will be at Oh International’s risk until such time as the Customer or a third party designated by him materially enters their possession.
- The delivery terms indicated on the Site are given as an indication. Oh International undertakes to deliver the products to the consumer within 30 (thirty) days from the date of conclusion of the contract. No responsibility, for any reason, can be charged by the Customer to Oh International if the products are not delivered according to the terms indicated on the Site.
- Unless otherwise communicated to the Customer by Biovel Lab, the delivery of the products is understood to be at street level.
- In order to carry out the delivery of the products ordered, the presence of the Customer or his representative is required in the place indicated by the Customer, who will therefore accept the package on his behalf. Courier delivery times are usually between 8:30 and 19:00. In the absence of the customer (or his representative), the courier will make a second delivery attempt during the following working day.
If, following 2 attempts, it was impossible to deliver for reasons attributable to the Customer (for example, due to his absence and/or lack of contact with the courier), the package will be placed in storage at one of the shipping company’s warehouses. . From that moment the Customer will be contacted by Oh International to schedule a redelivery and will be required to pay a surcharge of € 12. If the Customer, after 10 days from the date of the last delivery attempt, proves untraceable or untraceable, he will lose the sum in full paid to Oh International , including the price of the products ordered and the shipping costs due to its breach of this contract.
