Returns and Refunds

1. The Consumer Customer has the right to withdraw from the contract, without giving reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer or a third party, other than the carrier and designated by him, acquires physical possession of the products.
2. In the case of a contract relating to multiple products ordered by the Consumer Customer, in a single order and delivered separately, the withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer or a third party other than the carrier and him designated, acquires physical possession of the latest product.
3. To exercise the right of withdrawal, the Consumer Customer is required to inform OH INTERNATIONAL SRL at one of the addresses transcribed below: OH INTERNATIONAL SRL, Via L.Galvani 7/9 – 00015 – Monterotondo (RM); e-mail shop@ohinternational.it (general information oh@legalmail.it (PEC address).
4. The Consumer Customer must communicate his decision to withdraw from the contract stipulated with Oh International  through an explicit declaration, by sending a letter by post or PEC to the addresses referred to in the previous paragraph.
5. To meet the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
6. Pursuant to art. 54, paragraph 4, of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal falls on the Consumer Customer, therefore it is advisable that this communication be sent to Oh International  by registered letter with acknowledgment of receipt to the following address: Via L.Galvani 7/9– 00015 Monterotondo  (RM); or by PEC to the address oh@legalmail.it or by any other suitable means to demonstrate with certainty the shipment and receipt of the communication by Oh International

Art. 22. Effects of withdrawal

1. If the Consumer Customer withdraws from the contract stipulated with OH international , all the payments he has made relating to the products purchased will be refunded, EXCLUDING  delivery costs which  will NOT  be refunded (in addition to any additional costs deriving from his possible choice of a delivery other than the least expensive type of standard delivery offered by Oh International ), without undue delay and in any case no later than 14 (fourteen) days from the day on which OH INTERNATIONAL  was informed of the Consumer Customer’s decision to withdraw from the contract.
2. These refunds will be made using the same means of payment used by the Consumer Customer for the initial transaction, unless he has expressly agreed otherwise; in any case, the Consumer Customer will not have to incur any costs as a result of this reimbursement. The refund may be suspended until the goods are received, or until the Consumer Customer demonstrates that he has sent the goods back, whichever is the earlier.
3. The Consumer Customer must return the goods or deliver them to OH INTERNATIONAL SRL at the following address: OH INTERNATIONAL SRL Via L. Galvani 7/9 – 00015 – Monterotondo (RM), without undue delay and in any case within 14 (fourteen) days from the day on which you communicated your withdrawal from the contract to OH INTERNATIONAL SRL. The deadline is respected if the Consumer Customer sends back the goods before the expiry of the period of 14 (fourteen) days.
4. The direct costs of returning the goods will be borne by the Consumer Customer.
5. The Consumer Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Art. 23. Cases of exclusion of the right of withdrawal

1. The Consumer Customer cannot exercise the right of withdrawal provided for by art. 21 (“Right of withdrawal”) in the following cases: (a) if the goods are made to measure and/or clearly personalized; (b) where the goods are liable to deteriorate or expire rapidly (6 months or less after expiry); (c) if the sealed goods, opened after delivery, do not lend themselves to being returned for hygienic or health protection reasons; (d) food products sealed once opened; (e) if the goods, after delivery, are, by their nature, inseparably mixed with other goods.
2. The Professional Customer cannot, in any case, take advantage of any right of withdrawal.

On the other hand, the right of withdrawal is not applicable by law in B2B transactions, or when the Customer is a professional operator who uses the equipment purchased for his own business. Companies, professionals in the sector, non-profit organizations and public bodies can be classified in this sense. In these cases, the intention to withdraw from the contract must be communicated and motivated to Oh International  which will evaluate  the opportunity with unquestionable judgment and, in case of acceptance, to negotiate the modalities.